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FAQ and assistance.

Our Customer Service is available from Monday to Friday, from 9 am to 5 pm. If you do not find useful answers on this page you can contact us at any time, by mail or telephone.

+39 011 896 24 11

The new configurator enabled on this website allows you to compose your own set of products, through a simple customization wizard. The tool indicates the areas of customization for each item in stock, providing a brief description and useful preview. Select an item and proceed to your customization quickly and easily.

Sure, we have a graphic department that is at your disposal for any graphics processing.This is a payment service.

On request you can receive a graphic draft or a customized sample. Both are payment services..

Most of the products are printable, up to maximum 5 colors. However, there are some exceptions. For more information please contact us.

It is possible to create pens in special pantone from minimum 30.000 pieces. For the pencils the minimum order is 100.000 pieces.

You can send us your logos in jpeg, tiff, eps. Possibly in vector.

We ship worldwide. If you don’t have your own courier you can activate on demand our delivery service. Costs will be charged in the invoice.

For items available in stock in the required quantity, shipping is carried out in 3 days after order confirmation. The products which require customization are shipped within 10 days of graphic draft or sample approval.

You can contact us by email or call our customer service. You will be immediately informed about the products availability.

For special assemblies in existing colors the minimum order is 5.000 pieces.

It depends on the article and the quantity. For more information please consult by phone our Customer Service.

Bank Transfer Only.

For the first orders we ask for prepayment.